Pros
Compensation and benefits are decent.
Cons
Too much focus on metrics. This focus does not allow the employees to do their jobs in a way that claims (especially injury claims) need to be done. These are often complex and delicate situations. Staffing levels are not sufficient. Specialists have far too many claims in their inventories. We have almost double what the plan for the new "model" projected. This paired with the emphasis on metrics is a formula for failure, which we all feel we can't escape. This causes morale to tank and everyone feels like they are drowning, Time off "points" system isn't benefiting anybody. Wake up and you're going to be more than 15 minutes late? Mind as well call in because it's almost the same number of "points" against you. And while you're at it, call in the next day too, because that's one "occurrence" and the same amount of "points" as one day. Makes sense. Front line managers are basically as helpless are the specialists and associates. They can make suggestions to upper management and corporate but it often falls on deaf ears. Corporate has called in these third-party companies to try to tell us how to do our jobs, and think they know best when most of them have never worked a day in our jobs. Also, I do not work in a Hub, and there is much speculation that my location is closing as they are moving us to the other building in the next year (approximately September 2018). Based on how they have handled the closing of other locations, I have little confidence that this one will be handled any differently (telling vendors that service the location before telling the employees).