Pros
Okay PTO accrual Pretty office if at Marina Heights NOT A PRO BUT WANT IT TO BE SEEN: For this type of role, auto claims associate, State Farm pays less than almost any other insurance company, do not be fooled by the hourly, it's not great and if you don't reach metrics your rating is lower therefore your merit raise is lower.
Cons
There had been months of non-optional OT required making work life balance not even a thing. I don't need the OT money. I needed my mental health to get better and relayed that the OT was causing me to burn out and was told get creative and find a way to work it. I resigned. Some leadership had never done the job and were unable to help with the role, making achieving the strict metrics even harder. You are not a human, you are a number. If you can't reach the metrics then you are a poorly treated constantly micro managed number. When I was in office did not seem inclusive or diverse When getting hired you are told Auto ILR is the best position for growth but since it is constantly understaffed you can not leave the dept. Pro tip: quit and post as an external associate and you are more likely to get the promotion