Culture of toxic positivity, gaslighting, underpaid and not valued - Stylist Stitch Fix Employee Review

1.0
20 Aug 2021
Recommend
CEO approval
Business outlook

Pros

40% on often outdated clothing (you can find the same thing on sale at other stores and more stylish clothes elsewhere) Remote position Unpaid sick time/PTO

Cons

Hostile, passive-aggressive work environment. Everything you do is tracked (time to style, if you got the fit right, if you stayed within budget, how much the customer kept) which would be fine if they actually had inventory or their IT worked. CONSTANT server errors, CONTANT problems with Minx (their inventory software), CONSTANT lack of inventory (only sweaters in July, no shorts, no shoes, etc). Then you have to put up with this cheerleader attitude from your team (imagine a cute cheerleader holding a knife behind her back) because you can't complain. Plus you have to deal with feedback from clients who think you're literally shopping the Internet for them and can't understand why they aren't getting what they request (natural fibers, short sleeve top, only in solid, bright colors all under $40) and you're not allowed to tell them "we don't have that". You are only paid $15 an hour but the flexibility of the job made it worth it. Sometimes. You were given your next week's hours the Friday before and while you signed up for 15 hours/20 hours/25 hours a week, you rarely got the full amount of time so you couldn't really budget. (some weeks you'd be assigned only 5 hours!) While flexibility was great, the repeated tech errors above meant you were often rescheduling your day around their issues and your life revolved around the job. Now they have taken the flexibility away and you are suppose to "block out" your hours but no one can tell you what you're supposed to do when their software is down or you're pulling Fix after Fix that you can't style because they are no tops, no pants, no dresses, etc in inventory. If you Google you can find tons of articles about how they just lost 30% of their stylists because of these new time limitations. Btw, we are only given 12 minutes to read your name, location, style profile, and past purchases. We don't actually see or feel the clothes, we only see pictures like you do in your Shop. We don't have access to your Shop or your style shuffle yet customers are constantly berating us and calling us "dumb" for not sending what they saw online. If you look at their social media, you will see women and men of different races, cultures, abilities, LGBTQ....but you know what you won't see? People over 50. Or 60. Or 70. You are inundated with emails from management about how inclusive they are but when you look at their social media (or their company "yearbook") you come to see how ageist this company is. If you're looking for a remote, part-time job, look elsewhere. Find a company that will value you.

Explore other reviews about Stitch Fix

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• I work with genuinely kind, supportive people who are always willing to jump in and help or give feedback to help me grow. • I've had the opportunity to partner with a variety of teams and build meaningful relationships across the business even from a remote setting. • Flexible work environment that allowed for a healthy work-life balance. • I've always felt trusted to manage my workload and bring new ideas to recruiting processes. • Mission-driven culture with employees who truly cared about helping clients feel confident in their personal style. • Great place to develop recruiting skills while working alongside talented and thoughtful teammates.

Cons

• Stakeholder alignment could take time when multiple teams were involved in hiring decisions. • I honestly don't have many cons to share. I can genuinely see myself working at Stitch Fix for many years to come. It's a company that truly values its people, and I'm proud to say I work here when people ask. The culture, mission, and people make it a place where I feel supported, challenged, and excited to contribute every day.

2.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- The company started out with good intentions I feel, as we have the ability to set our own schedule and working from home is always a plus.

Cons

- As time goes on, more and more have been taken away from stylists. Our scheduling freedom was removed this year, which was a huge reason most people applied for this job. In other part time jobs, you can usually give shifts away or trade with others, but now you have no flexibility and are expected to work max hours every week. - Stylists have not been given a raise in years and instead are capped after you work here for so long. - Seems like the company is heading in a direction for stylists to be taken over by AI, but we'll see! - You are completely controlled by your metrics, which a lot of times you have no control over because of bad inventory, but will be monitored and put on corrective action + eventually fired if your metrics aren't always where the company wants them to be

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