Unorganized leadership, rude dispatchers who think that they know everything there is about booking freight and very little direction. They hire some "outside consultant" to provide you with Sales Training and that individual could care less about how well you actually do. There is very little structure and the Sales Manager is a lazy, over-weight, loser who thinks he is better than you. It's surprising that they actually have business because the customer service shown here is some of the worst in the industry...