Worst Company I've worked for. - Brand Ambassador Swarovski Employee Review

New management was simply awful. I have been with 5 other companies in my working career and though only one other company has 'bad' management, it was no where NEAR as awful as Swarovski was. I was treated horribly and would cry regularly. Every single staff that I had gotten to know quit due to our new manager and I was the only one left - which made me her target because I challenged her (as I had been with the company for longer than she) and did things the 'old' way which the new manager didn't like because she didn't like my old manager (demonstrated by the fact that she tore down and threw out pictures of the old team in her first week instead of asking if someone wanted to keep them). Additionally, she was extremely lazy and constantly complaining. Whether it be about her workload (which my previous manager managed fine without offloading half of it to the causal staff, as she did), customers or other staff members. The Head Office did not care at all and excused the new manager and all her mistakes or wrongdoings even after numerous complaints from staff and customers alike. Meanwhile, I got written up for a customer complaint that was no where near as serious as hers as well as accused for stuff I didn't do. Got this rescinded when I showed them proof that manager initiated and she received no repercussions. I'd been with the company for over 4 years at this point with a spotless record and one of the highest tracking KPIs for the store. Swarovski as a company shows no loyalty or understanding, empathy or care for their staff. The last year or so that I was at Swarovski were genuinely extremely difficult and the bad treatment at the Macquarie store took a toll on my mental health to the point that my friends noticed and urged me to quit or seek counselling. The sentiment that people quit managers not jobs is extremely true in this situation.