Garbage company that should be investigated by the BBB. - Passenger Service Agent Swissport Employee Review

1.0
2 Dec 2014
Recommend
CEO approval
Business outlook

Pros

They're so desperate for employees that they'll literally hire anybody. If you need work ASAP, they'll take you. Needing to know how to spell your name not required.

Cons

Management tries to keep employees beneath 40 hours to avoid needing to provide employees with benefits. Lots of catty kindergarten games beneath closed doors. Disrespect for employees on a daily basis. Overly strict 7-point system that serves only to fire employees. No incentives; no way to move up within the company aside from airline manager, for which you are paid a very low salary for an exorbitant amount of work. Management really only cares about paper statistics and the bottom line. They've been taking over Boston airport, and I'm not entirely sure how that isn't a monopoly. As their figures go up, their performance gets worse and worse. Lack of appropriate pay breeds apathetic work culture where employees and passangers suffer. If you show enthusiasm, they will exploit that and use you without bonus pay or a livable salary. You will be below the poverty line.

Explore other reviews about Swissport

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There is a sense of family culture at the airside level, and that was one of the few genuinely positive parts of the experience.

Cons

Unfortunately, the overall environment was overshadowed by micromanagement and a culture where communication often felt dishonest. There were situations where it seemed like management claimed conversations or warnings had happened when they had not, only to move quickly to write employees up. The lack of consistency and trust made the workplace frustrating and difficult to navigate. There also seemed to be high turnover, along with very little clear direction or path for growth. On top of that, some business practices came across as focused on avoiding providing proper benefits, which left a negative impression.

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