Management are abysmal!!! - Passenger Service Agent Swissport Employee Review

1.0
4 Jan 2022
Recommend
CEO approval
Business outlook

Pros

*Some* of the people you work with are not just great people, they are good people too.

Cons

Everything else; working conditions are terrible (safety is NOT a priority), the way you are treated (you are treated worse by management/supervisors than by the most irate passengers). Many instances of not having an 11 hour gap between shifts. Managers either don’t care enough to do their job properly or don’t know how to do their job properly. A LOT of office politics. Not paid enough. You are thrown to cover airlines you haven’t been trained on. You get called to disciplinary meetings for being out sick even though you have provided a medical certificate (and you have no previous history of calling in sick). You are expected to break your back doing favours for them but they never even say as much as a thank you! There have been many instances where I wasn’t paid for days worked or overtime done. CHECK YOUR PAYSLIP CAREFULLY!!!

Explore other reviews about Swissport

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

2.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

There is plenty of available overtime.

Cons

Horrible work-life balance. Leadership is checked-out. Corporate is unreachable.

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