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      TELUS

      Engaged employer

      TELUS reviews

      Toxic - Customer Service Representative (CSR) TELUS Employee Review

      2.0
      30 Jun 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      This is a unionized position, so there is relative job security. Renumeration is higher than average for the industry, because this is unionized position. Very decent benefits. Access to training.

      Cons

      Toxic environment. A lot of gaslighting at times reaching Orwellian level. Cultish devotion to their CEO. Micromanagement. Anti-union animus. Limited advancement opportunities, despite what they are telling you.

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      5.0
      25 May 2026
      Ai quality rater
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility of hours and freedom of location.

      Cons

      Pay is not high, and not enough tasks available at times.

      4.0
      13 Jun 2026
      Ccustomer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Learn or enhance new skills

      Cons

      The vibe and many different people and energies that don’t mesh.

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