Leading by example, pushing for better everyday - Operations Team Leader The AA Employee Review

5.0
30 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- A great team of senior leaders who CARE about the employees and the work we do - Great company values that are embedded into our culture 'Push for better, Own it, Back each other and Think impact'. - Great work place benefits - AA breakdown cover, Eye care vouchers, free mental health support and GP services, gym memberships and an abundance of discounts for shopping, food and days out - Diverse and inclusive - There are various employee networks such as 'Pride' where The AA have attended several Pride events across the UK whilst supporting the LGBTQIA + community. As a gay man myself I feel very welcome here! - Great pay and bonus opportunities - Great progression opportunities and a push for internal progression - Great investment in staff experience and development - lots of learning courses available from experts in the industry and opportunities to learn new skills - An amazing office to work in! we have recently moved office and it is beautiful, the views are described as the hanging gardens of Babylon from the windows as you're working and the office is sleek, modern and light. - The people are great, there is a real passion for what we do and the culture is brilliant. - The charity work and social events are great and this helps the culture of the business as we are always thinking impact and giving back. Trying to improve the moral and look after each other.

Cons

Lack of IT investment funding - we are always 'glass half full' and pushing for better and therefore our wish list is always extensive and unfortunately the budget is not unlimited.

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The AA Response
7mo
Thank you for the fantastic 5‑star review and for being part of the AA family for over five years. It’s great to hear your experience reflects the culture we strive for, and we’re especially pleased you called out leaders who genuinely care, the progression and learning opportunities available, and the pride our people take in the work we do. We’re glad our benefits are making a difference—from AA Breakdown Cover and eye care to mental health support, GP services, gym memberships and wide-ranging discounts. It’s also brilliant to hear you feel our employee networks and Pride activity help create a welcoming, inclusive environment for everyone. On your point about IT investment: you’re right that wish lists can outpace budgets. We’re continuously prioritising the areas with the biggest colleague and customer impact, and your feedback is invaluable in shaping that roadmap. Please keep sharing specific needs through your usual channels so we can factor them in. Thanks again for taking the time to share such thoughtful feedback—and for the passion you bring every day. Together we’ll keep pushing for better.

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