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The Cheesecake Factory

Engaged employer

Like any typical service industry job, despite what they say - Hostess The Cheesecake Factory Employee Review

2.0
12 Jul 2021
Recommend
CEO approval
Business outlook

Pros

PTO (only if you work an average 30-35 hours a week) Some of the best co-workers I've had at a job Depending on your managers, it can be a relatively relaxed work environment

Cons

Did not abide to personal schedule requirements (unless you update your schedule SUPER in advanced, they'll pretend they never saw your updated availability) Managers cannot communicate with each other to save their lives Make it near impossible to cross train you in other work groups (if you like begging that might work) You'll most likely be over scheduled/over worked depending on your work group They never have enough employees, so be prepared to be asked to stay later, work doubles, open when you aren't supposed to, and roll several pounds of silverware for the lazy servers They'll keep the most useless people that drag down work groups because they cannot be bothered to hire/fire No 401'ks despite being a billion dollar company Benefits are SUPER expensive Management will let customers, I'm sorry "guests", treat their staff like garbage because they "cannot afford" to lose the business Work/life balance does not exist if you choose to work here

Explore other reviews about The Cheesecake Factory

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work environment and love meeting new people

Cons

Managers don’t really care about you

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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