Terrible place to work - Customer Service Manager The Kooples Employee Review

1.0
23 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Wardrobe allowance (when they decide to give it to you)

Cons

Run while you still can! This is probably the worst place in fashion that I have ever worked. The CEO and all the directors have no idea what they are doing...its literally the blind leading the blind. There is no training or goals, it's like management has never managed people or processes. Everyone was socially promoted and it shows. The company doesn't understand American culture, and eventually it will fail and be pulled out of the US. Everyone is significantly underpaid, you might as well work at Starbucks. Communication has is terrible, and most of the French speaking people in Europe will not communicate with you if you do not speak French. The HR is outsourced so good luck reporting issues at the workplace. Benefits are trash, and unused vacation time isn't paid out if you leave. It's an overall terrible place to work with a TERRIBLE moral. Everyone hates their job and does the bare minimum. There is no growth, or room for promotion. I give this place 2 years before it is pulled out of the US. Everyday was a literal circus.

Explore other reviews about The Kooples

5.0
18 Apr 2025
Recommend
CEO approval
Business outlook

Pros

great team great management great work like balance

Cons

none that i can think of

3.0
17 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company culture, collaborative, empathetic

Cons

commission not great for sales associates

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