3.0
22 Mar 2009
Current employee
Chicago, IL
Recommend
CEO approval
Business outlook
Pros
The pay scale is definitely fair, especially for the industry. The benefits package is slightly expensive but coverage is good. Thermo matches dollar for dollar on 401k up to 6% which is not as common as it used to be. Their stock purchase plan is nice.
Cons
Service management doesn't understand service and can't stay with the same philosophy for more than a year. They are metric driven and micro-manage their service group to the point of sabotaging their customer satisfaction. Field service personnel feel compelled to not report hours or stretch work out to keep overtime to a level that keeps response time for customers too high.