Don't drink the Kool Aid - Anonymous employee Toast Inc Employee Review

1.0
6 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They had good snacks and a fun location

Cons

No work life balance and the top doesn't care about its employees

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Toast Inc Response
8y
I am sorry about the experience you had at Toast. If you are willing to share, I would love to pick your brain on where we missed the mark, what team you were part of, and our overall employee experience. I do recognize that we work hard and that the restaurant industry doesn't really 'turn off' however we strive to balance how we approach this. You should have my email address and I'd be happy to connect offline since we constantly want to improve. Thanks, Chris

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
1w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
4.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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