So Many Great Things about Working at Toast - Unfortunately the Few Cons Overshadow Them - Anonymous employee Toast Inc Employee Review

1.0
12 Apr 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At a fast growing tech. company you have the opportunity to gain skills that will not only serve you well at Toast, but in any future endeavors. The teams themselves are phenomenal, most are extremely young but the level of work ethic camaraderie, teamwork and initiative to truly be a part of Toast's missing and growth trajectory has been an unbelievable experience. Minimal micro management, when bandwidth permits you have the autonomy to scope and begin projects to tackle that can contribute to not only your team but also the company as a whole. From a day to day working standpoint, Toast is fantastic. Management also makes a concerted effort it seems to invest in the well-being of their employees.

Cons

As with any start-up, early tech. company, certain practices are frustrating. Compensation does indeed still come to the forefront. With the freedom Toast provides you to perform your job independently, many managers do not seem to have an accurate grasp or grounds of how to judge their reports performance when it does come down to reviews and talks around compensation. There is little oversight from these managers and their process of reviewing their reports and constructively providing areas to improve was vague, ambiguous, and felt crafted and left myself with little material or actionable feedback for areas where, from their basis for judgement where I could improve and how I could personally use my skills to improve those areas . A recently enacted new policy to disclose salary ranges for specific roles within the company felt like a huge step towards salary transparency. However, numerous employees in aforementioned role make significantly above the high end of this newly disclosed salary range. This was conveyed by a manager to myself personally all employees within my role were compensated within the disclosed range. From first hand, knowledge of my colleague's compensation, I knew this had no truth whatsoever to it. Seeing this brings question to the transparency of this policy whatsoever. It also creates a level of distrust and dishonesty which is disheartening, especially based on the values the company prides itself on. Toast is great in many ways, compensation did always seem to be sticking point however it appeared they were making active strides towards being more transparent. The whole process, and disclosing of salary ranges that apply to some (we were clearly told all) within a role but not all seems unfair, and leaves with a feeling of distrust, dishonesty and that the entire process is even less transparent than before. 4 Stars originally, was hoping changing in comp. structure would bring it to 5. The entire process left me with a bad taste in my mouth and really does overshadow all of the things I do enjoy about Toast. It changed my opinion significantly.

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Toast Inc Response
7y
I really appreciate this feedback. This year we put a lot of time and effort into our philosophy, our process and our benchmarking. If you are comfortable chatting, I would love to sync up and talk through where the mechanics missed the mark. We want to ensure continuous improvement here. - Chris Comparato, CEO

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
3w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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