Great company with stellar culture but hard work and little work/life balance - Territory Account Executive Toast Inc Employee Review

3.0
8 Dec 2021
Recommend
CEO approval
Business outlook

Pros

The company culture, inclusivity, everyone is extremely smart and driven. The product is best in class! And of course the pay is great and at this time stock awards are still standard.

Cons

The onboarding process is lightning quick, there is a ton of figuring almost everything out by yourself. Most employees are relatively new to the company, it was a regular struggle to find someone who knew answers. The expectation is that you are in the field cold calling on restaurants during work hours and building quotes/doing ALL admin before or after work hours. They are constantly adjusting business processes and during my tenure were in the process of shifting and shrinking sales territories so there was little stability.

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Toast Inc Response
4y
Thank you for sharing this review. I'm glad to hear that you enjoyed our culture. We have a very special team of inclusive and driven Toasters, and we are grateful for their dedication. I really appreciate your feedback on work/life blend. While I do recognize the challenges that come with supporting an around-the-clock industry, such as restaurants, I never want employees to feel like they cannot take time for themselves. Feel free to reach out to me directly if you have any additional feedback you would like to share.- Joe Starzec, VP of Sales

Explore other reviews about Toast Inc

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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