High Turnover in Sales - Territory Account Executive Toast Inc Employee Review

3.0
30 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Toast truly is the best restaurant technology solution out there. And one that cares about the success of its customers. Ability to create your own schedule. Unlimited PTO, if you can take the time off. Benefits start Day 1.

Cons

Monthly quota that is pretty much unattainable if your territory falls outside of a major city hub- same quota across the org regardless of market trends. End of month "push" makes you feel like a used car salesman- basically do whatever you can to just get the deal. Burnout is fast and real. Angry customers have no other direct number to call but you, the AE. Customer Care has definitely gotten better, but we all know how customers are... Be prepared to battle with Salesforce daily - everything is always breaking due to the new processes and functionalities they create with CPQ/quoting tool. Doesn't feel like leadership is listening to their AE's. Not sure where the gap is, but AE's are definitely voicing their concerns to DM's and some even have connected with RVP's, but the only thing that has changed is high AE turnover.

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Toast Inc Response
3y
Thank you for taking the time to write this review. I'm disappointed to read that you don't feel heard by our leadership team. Transparency and partnership are critical to our success, and we regularly look for new ways to encourage employees to share feedback. While we are actively growing our teams to alleviate some of this pressure, I recognize that this role presents many unique challenges. I'd encourage you to set up some time with me, your manager, or your People Success Partner to discuss solutions. We are all here to support you. - Joe Starzec, VP of Sales

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
4d
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
1.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

None as of 2026, use to be a great place to work.

Cons

There has been a noticeable pattern of pattern of experienced, tenured reps exiting at a rapid pace, Constant structural changes, shifting comp plans, an evolving expectations create instability. Performance standards continue to rise while territories continue to shrink and market conditions continually become more challenging. Not enough business to go around so rep and different teams are fighting over business. Quota attainment is at an all-time low and competition is tougher than ever. Sales teams recycle every year now, solid reps are fired because territory can't handle quota and new reps come in then are pushed out as soon as they are fully ramped. IF YOU ARE CONSIDERING JOINING AS A SALES REP, HIGHLY RECOMMEND YOU LOOK SOMEWHERE ELSE. THE OTE ON LINKEDIN IS NO LONGER EVEN CLOSE TO WHAT YOU WILL MAKE. Leadership is atrocious and mid level management is even worse. UNLESS YOU ARE COMFORTABLE OPERATING IN A HIGHLY VOLATILE SALES ENVIRONMENT WITH LIMITED LONG-TERM SECURITY, THIS IS NOT A COMPANY I WOULD RECOMMEND JOINING AT THIS TIME.

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