Fun Company, but since going public, major internal issues - Anonymous employee Toast Inc Employee Review

1.0
25 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are great, the people are good - Extremely inclusive

Cons

Pay is low Going above and beyond is often not rewarded Toast has little accountability for their own actions

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Toast Inc Response
2y
Thank you for sharing this review, and for your time as a dedicated Toaster. As companies grow and scale, changes are to be expected, but I'm disappointed to hear that you feel our culture is changing in a negative way. We remain rooted in our values and driven by our mission. We are constantly thinking of how we can best empower our employees to grow, whether that's within one department or across the business. I would like to learn more about the concerns you've shared here. Please reach out to me directly so we can discuss further. - Megan Anderson, Chief Customer Officer

Explore other reviews about Toast Inc

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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