Leadership Measuring the Wrong Things in the Workplace - Engineering Director Toast Inc Employee Review

3.0
18 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Executive leaders are really empathetic and driven. They pay good salaries. Company is still growing and there is a chance to emerge as a profitable company.

Cons

Fintech management style is demotivating. There was a lack of empathy and appreciation for employees, and the focus was solely on meeting un-attainable deadlines. Number of lines coded is the only measure of impact. One person calls all shots kind of environment. Verbal abuse is common from the leaders. Few good managers left already and more will follow if practice continues. New joiners avoid Fintech. This style of management is not effective for knowledge workers.

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Toast Inc Response
2y
Thank you for sharing your review and dedicating your time to Toast. I regret that you faced challenges during your tenure, as this doesn't reflect our values or the intended employee experience. Your feedback is valuable, and I'll ensure it reaches the team. Wishing you the best in your future endeavors. - Robert McGarry, SVP of Engineering.

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
4d
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
1.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

None as of 2026, use to be a great place to work.

Cons

There has been a noticeable pattern of pattern of experienced, tenured reps exiting at a rapid pace, Constant structural changes, shifting comp plans, an evolving expectations create instability. Performance standards continue to rise while territories continue to shrink and market conditions continually become more challenging. Not enough business to go around so rep and different teams are fighting over business. Quota attainment is at an all-time low and competition is tougher than ever. Sales teams recycle every year now, solid reps are fired because territory can't handle quota and new reps come in then are pushed out as soon as they are fully ramped. IF YOU ARE CONSIDERING JOINING AS A SALES REP, HIGHLY RECOMMEND YOU LOOK SOMEWHERE ELSE. THE OTE ON LINKEDIN IS NO LONGER EVEN CLOSE TO WHAT YOU WILL MAKE. Leadership is atrocious and mid level management is even worse. UNLESS YOU ARE COMFORTABLE OPERATING IN A HIGHLY VOLATILE SALES ENVIRONMENT WITH LIMITED LONG-TERM SECURITY, THIS IS NOT A COMPANY I WOULD RECOMMEND JOINING AT THIS TIME.

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