Left for a reason - not what it was. - Senior Manager, Operations Toast Inc Employee Review

3.0
23 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Comp, some great people still at Toast, I was able to work from home. Prior to 2024, those 3 years I spent here were so rewarding and I will always be thankful for that. The fintech side is filled with very sharp people with interesting problems to solve.

Cons

Workload - you will be over utilized. SLT strategy changes constantly. Disjointed tools. Plenty of offshoring for roles. Opportunities for pay increase/promotion is getting sparse due to cost cutting. There will be any reason to minimize your impact in performance reviews to prevent justified pay increases or stock grants. My last review held me accountable to something I had no control over, which prevented stock grants and a real pay increase. It was disappointing. Also, there are a lot of folks in positions they are too junior for. Finance department is lost. There are numerous projects in flight and are all running at P0. But, the roadmap and change management is awful. It's thrown by the wayside to just cross the finish line. Turbulent job security. People have recently left over the past few months to "take a break" or "spend time with family." So, everyone just works long hours out of fear of being leg go. CEO - hinted at some form of RTO for "collaboration." But, it's being disguised as "ways we work." Many are conscious about "being negative." However, being negative is deemed just not fully falling in line with something. If you value your job, don't question, don't even respectfully disagree, just fall in line. Sad but true.

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
4w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Cons

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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