It’s fine at first but bad management is the kicker. - Account Manager Trupanion Employee Review

Trupanion is a company that really likes to promote from within and sometimes that’s not a good thing. The “cliquey-ness” of everyone from customer care to middle/upper management is is really annoying. They’re constantly spreading toxic positivity that’s hard for someone who suffers from depression or anxiety. They taut that they’re inclusive of those issues but after over a year on the job with no performance issues, they still wouldn’t allow me to work from home even though I had accommodations. When they finally did let me work remotely is was because of the impending pandemic and that was only because they were forcing everyone to work remotely. My director and manager were so cliquey it was uncomfortable to be able to talk to either of them for fear of being punished by the other party. It might have been different if I worked with another team but it was not great for me.