Great product, not so great company - Account Manager Trupanion Employee Review

1.0
4 Dec 2022
Recommend
CEO approval
Business outlook

Pros

The product itself is a great product to help protect pets.

Cons

Very underpaid compared to the cost of living and the median pay for an account manager. No annual reviews, no annual salary increases. You can be a top performer but there won’t be any resources for a salary increase, just a “good job, keep it up!” The only salary increase you will ever see is when the state mandates a higher minimum base salary. The bonus structure changes constantly and they basically took away everyone’s ability to bonus. No investment or development in employees. No opportunities to grow. You’ll only get the opportunity to move into a leadership role if you’re friends with others in leadership.

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Trupanion Response
3y
Thank you for taking the time to share your experience working at Trupanion. We recognize that this team has gone through tremendous change over the years and that comes with better opportunities to set up the team for success going forward. Compensation is a continuous conversation that we are having at enterprise and global levels, which includes better education for our leaders and more transparency for our team members on this subject. We appreciate your candid feedback, and invite you to reach out to Jennifer Hernandez, Senior Director, People and Talent, if you want to speak on this further.

Explore other reviews about Trupanion

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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