Horrible department - Claims Turo Employee Review

1.0
26 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Holidays off are a plus

Cons

Management is lost and incompetent. They want to outsource as much as possible and would rather have someone in Peru take your job and pay them 50% less than someone with experience who can help the customer. They don’t invest in the team. Bonuses are told as an incentive but you can never attain one. They say they pay the “75th percentile for the market” but no one ever makes that, and other jobs in the claims space pay way more. but they lie and say they pay in line with the market because of their “data”. The CEO is out of touch. Self driving cars will eventually kill the rental car industry anyway. Culture is destroyed, benefits removed, put more of the cost of health insurance on employees without telling us. Just stay away, it’s not worth it.

Explore other reviews about Turo

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Good culture in the engineering department

Cons

Still waiting for their IPO

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunity to learn complex claims, arbitration strategy, liability review, and recovery-focused decision-making.

Cons

Pay does not always align with the complexity of the work, especially when the role expands into training, reporting, cleanup, and process improvement.

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