Lack of forward thinking at Upper Management Level - Accounting UPS Supply Chain Solutions Employee Review

Upper Management lacking in forward decision making. Multiple changes to processes. Processes moved to other departments but the accountability to communicate did not move with the processes. Therefore customers could not get the answers they needed. For instance a collections group moved to Scranton (from a local collections team) where there was no knowledge of the billing codes themselves. They couldn't answer basic billing questions. Same with the overhead payables process where it was difficult to get basic payment updates. When you don't move accountability with the job then it stays at the office desk level to help customers with processes that don't work.