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UTP Merchant Services

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DISGUSTING - Telesales Agent UTP Merchant Services Employee Review

1.0
3 Aug 2020
Recommend
CEO approval
Business outlook

Pros

The colleagues on your level are so nice and friendly, they’re the reason you stay for so long. Done well with furlough etc I guess.

Cons

Well, where do I start? When I started over a year ago I was asked to make a 5* review on here. Already can see they’re struggling on previous employees reviews, can’t you? I’m coming back to alter mine. What a fantastic place to work if you’ve got an acquired taste for human waste. Unfortunately if you don’t have an ability to live in managements rectums then you won’t be here long, either because they’ll force you out like I was, or because you’ll be given the boot before being fairly treated. I worked here for nearly 15 months, for 6 months of it when I was doing exceptionally well I was dish of the day, chef’s signature dish. Unfortunately when things aren’t going your way, not just in performance, but in health as well as just general day to day life, you’re more of a pedigree chum. This place has an obsession with physical health, Herbalife shakes are probably still falling out of their bowels uncontrollably as well speak, BUT mental health isn’t an issue for them. If you’re not fully in the game, you’re worthless. I was TOLD to hand in my notice as I was looking elsewhere due to the way I was being treated, I had passed probation so they couldn’t terminate me. I was advised ‘if you don’t hand in your notice we can “keep having performance reviews until you do”. How come I was good enough to pass probation but not when I wanted to leave? Hit your targets. ‘Earn commission’. Lick a rectum. Because if you don’t, I’ll see you in line at the job centre! I was the 4th person within 12 months to leave due to the office manager and their minions. Take care of your mental health, DO NOT consider working here.

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UTP Merchant Services Response
5y
As you are aware, working in Telesales is a targeted environment, not only at UTP but for similar roles elsewhere. We set the bar high and it's a fast-paced business but what we've learnt along the way is that it doesn't suit everyone. We work hard at UTP to ensure a fair and consistent approach to all of our employees and I am confident your colleagues would feel the same. If you wish to discuss anything further please do not hesitate to contact me directly. Regards Laura

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3.0
24 Apr 2026
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CEO approval
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Pros

Free breakfast on friday Early off on friday

Cons

Low salary rate Internal politics

3.0
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CEO approval
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Pros

Supporting team Friendly staff Laid back environment

Cons

Communication within the business Not generous with bonuses/pay rises Not a lot of room for growth within business

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