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UTP Merchant Services

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UTP Merchant Services Reviews

3.5

62% would recommend to a friend

(80 total reviews)
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Michael Ault

65% approve of CEO

59% positive business outlook

UTP Merchant Services has an employee rating of 3.5 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UTP Merchant Services employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

80 reviews
1.0
3 Aug 2019
Recommend
CEO approval
Business outlook

Pros

I worked here just under a year. I was trained well, can’t complain about that. Made some good friends too. Free drinks once a month paid for by the company.

Cons

You could break your back for this company and it’s not noticed or acknowledged in any way. Management are very clique-y and you either brown-nose to stay in their good books or don’t really get spoken to at all (which sometimes wasn’t a bad thing!) Pay rises were weird and looked like they were only there to keep people from leaving. Got paid really weird times as well until maternity cover HR manager arrived.

2.0
31 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Decent professional image and environment on first impression.

Cons

Don't be fooled by the glowing reviews as I know for a fact a member of management has submitted a few of them. Turnover is very high. Long-term staff are thrown under the bus without hesitation. Training on offer is pathetic. I can't confirm this but I've been told that they burn through staff at an high rate to keep benefits costs low. Succeed or you're gone. Brown nosing seems to help alot. Don't take this job if you can't handle a high volume of verbal abuse over the phone from the sales team. Management act like your friend to your face then delegate anything they don't want to say to you for someone else. Instead of talking to you I found the supervisor would whisper about me to a colleague next to me to address mistakes I had made, instead of involving me in the conversation. Absolutely no need to keep things secret like that and made me feel like I was a pariah.

1.0
3 Aug 2020
Recommend
CEO approval
Business outlook

Pros

The colleagues on your level are so nice and friendly, they’re the reason you stay for so long. Done well with furlough etc I guess.

Cons

Well, where do I start? When I started over a year ago I was asked to make a 5* review on here. Already can see they’re struggling on previous employees reviews, can’t you? I’m coming back to alter mine. What a fantastic place to work if you’ve got an acquired taste for human waste. Unfortunately if you don’t have an ability to live in managements rectums then you won’t be here long, either because they’ll force you out like I was, or because you’ll be given the boot before being fairly treated. I worked here for nearly 15 months, for 6 months of it when I was doing exceptionally well I was dish of the day, chef’s signature dish. Unfortunately when things aren’t going your way, not just in performance, but in health as well as just general day to day life, you’re more of a pedigree chum. This place has an obsession with physical health, Herbalife shakes are probably still falling out of their bowels uncontrollably as well speak, BUT mental health isn’t an issue for them. If you’re not fully in the game, you’re worthless. I was TOLD to hand in my notice as I was looking elsewhere due to the way I was being treated, I had passed probation so they couldn’t terminate me. I was advised ‘if you don’t hand in your notice we can “keep having performance reviews until you do”. How come I was good enough to pass probation but not when I wanted to leave? Hit your targets. ‘Earn commission’. Lick a rectum. Because if you don’t, I’ll see you in line at the job centre! I was the 4th person within 12 months to leave due to the office manager and their minions. Take care of your mental health, DO NOT consider working here.

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UTP Merchant Services Response
5y
As you are aware, working in Telesales is a targeted environment, not only at UTP but for similar roles elsewhere. We set the bar high and it's a fast-paced business but what we've learnt along the way is that it doesn't suit everyone. We work hard at UTP to ensure a fair and consistent approach to all of our employees and I am confident your colleagues would feel the same. If you wish to discuss anything further please do not hesitate to contact me directly. Regards Laura
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Glassdoor has 81 UTP Merchant Services reviews submitted anonymously by UTP Merchant Services employees. Read employee reviews and ratings on Glassdoor to decide if UTP Merchant Services is right for you.