It's working - Customer Service Representative UserTesting Employee Review

5.0
26 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Finally starting to see some real progress with this leadership team. They are very personable, very open, clear and honest in their communications. My co-workers are fun and our customers are super smart and fun to work with too. I do work almost round the clock but I really enjoy my work and am excited by our innovation that we are delivering.

Cons

Heavy lift on transformation due to previous leadership letting the company run down. The impression that I got was that the previous leaders across UserTesting and UserZoom cashed out and just stop caring.

Explore other reviews about UserTesting

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
16 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New leadership team that cares about people and creating a positive winning environment There is an opportunity to learn new things including AI to contribute to positive impact. Human insight will be increasingly more important as we move to an AI influenced world.

Cons

There are small pockets of people who have unrealistic expectations about who should fix problems or issues. We all own our culture and it is not going to be “like it used to be.” There is a lot of change in SaaS companies as a whole. We are not immune. I am hopeful because we have smart leaders who care about the people, not just the company or their own interests.

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