Don't bother - Go work for a company that will actually grow. - Anonymous employee V Tec Support Employee Review

1.0
13 Feb 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people you work with.

Cons

Everything else. Pay. Micro Management. Commission Structure. Leadership (to a certain extent) I watched a class of 15-20 people be hired every week, and maybe 3 people made it longer than two weeks on the floor. Yet, they just kept doing the same thing. The ownership would micromanage the most mundane details from outside the office, and then call in every 10 mins to complain. The workers are not rewarded for their work, Tier 3 techs are under so much pressure always. Regular agents are pressured to sell, and even if they do, the commission is garbage. They want you to think that theyre customer service, but then address the floor daily to remind you to sell. Sell Sell Sell.

Explore other reviews about V Tec Support

5.0
7 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Working hard pays off in pay. At the end of the day is what we all want more of! Easy atmosphere and very encouraging. Many different ways to make more money, including but not limited to incentives for doing what your suppose to be doing to begin with.

Cons

Goof off and put in minimum effort = minimum pay

5.0
19 Jan 2016
Recommend
CEO approval
Business outlook

Pros

I am a single mother who has always worked with computers. I applied on indeed and was contacted a day later for an interview. The interview process was quick and pleasant. I was asked several basic computer questions and i believe i answered them all correctly. I was told i would be contacted via email if i was hired with directions for training starting the following Monday. I received the email and training was through and quick. I wish it was a little longer but based off what they explained of customers calling in it was not that difficult They also taught us how to upsell security software, which i never done sales or up-sales before so the training felt very helpful as well as easy. I started taking calls and was actually easier than i expected. All the employees are very friendly as well as helpful that i have spoken too. The sales part is fairly easy, we are offering security software to customers that do not have any as well as data backup to those who need it. The bonuses and incentives are great. It makes me look forward to going to the office. Im overall enjoying my position and i am making very good money :)

Cons

I had to work during the holidays which i was not a fan of. but i understand the company is 24/7

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