Mostly Good, But Some Bad Apples. Proceed with caution. - CSR Supervisor VCA Employee Review

3.0
15 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Employee pet discount. Some great co-workers. Flexible work schedule. Opportunities to learn on the job. Mostly great clients.

Cons

Some negativity among co-workers. Lack of support from upper management, and worst of all, promoting discord by taking sides and not being fair and unbiased. Increasing pricing while making appointment times shorter.

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VCA Response
3mo
Thank you for sharing your experience. We’re glad to hear you found positive aspects of your time at VCA, and we also take seriously the concerns you raised about inconsistencies in leadership and team dynamics. VCA continues to invest in leadership development and clear, organization‑wide expectations to help ensure our hospital cultures remain supportive and aligned with our values. Your feedback helps guide ongoing improvements across our hospitals.

Explore other reviews about VCA

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great quality of medicine. Great doctors. Team members that genuinely care about each other. Management is very fair about approving time off requests.

Cons

Pay could definitely be better. Inconsistent scheduling. If you don't speak up, you'll get the short end of the stick when scheduled and they will burn you out. Not enough organized training, especially for new employees, even though they have meetings all the time.

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