STAY AWAY FROM VCA - Customer Service Representative VCA Employee Review

1.0
24 Apr 2014
Recommend
CEO approval
Business outlook

Pros

Getting to see animals throughout your shift, decent pay

Cons

EVERYTHING. Hours were terrible, the hospital manager was the worst I've ever seen. I was in training for front desk, they left me all alone up there filling other animals prescriptions! First off, I didn't even know how to do that! That is a vet techs job. I called her over the intercom and asked for help. It took her 5 mins to get up to the front desk because she was in the back being a vet tech because our staff was so short. There were plenty of rumors at this hospital. Even the other manager was talking crap about other employees to me. How professional is that?? Some of the vet techs that work there aren't even certified, they just got promoted from front desk.... The Dvms at this hospital had absolutely no passion for animals. One vet says to me" I effing hate cats!!" What type of "vet" are you? The rumors at this hospital circled from kennel, front desk, vet techs and veterinarians. I will never again step foot in this building. Worst company I've ever worked for.

Explore other reviews about VCA

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Perfect team for learning and mentorsip

Cons

New manager made 13 of us leave for the best

4.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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