Crew Engagement is suffering - Anonymous employee Vanguard Employee Review

Recently, Vanguard has been under fire by new-found competitive pressure, highly visible and public technological failures, and crew turn-over coupled with weening crew engagement numbers. This turn-over is further exacerbated by the head-winds the company is facing as they attempt to re-build their internal operational structure in record time. Unfortunately for the crew, one of the most blatant side-effects of these pressures and changes come in the form of leaders who are behaving very badly. Fellow crew and I have regularly witnessed leaders who: -Lie in order to cover their own tracks, or further an agenda. -Use belligerent verbal and physical posturing to intimidate crew. -Falsely accuse crew of errors, only to find they are incorrect and not admit their mistake. While these are only a few side effects of leadership which seems to be buckling under pressure of a new CEO (among many other factors) there will most likely be no recourse. Why? For one - the human resources department, like other support entities in the company – is a department which has to succumb to all wishes of the revenue drivers of the organization. Unfortunately- this comes at a price felt in the form of – what I believe – may be an increasing volume of unhappy crew members. While HR, in theory, would be looked upon as the department to fix the company’s cultural and engagement problems: two recent changes in leadership in that department point towards “more of the same” mentality as these appointments come from purely fiscally oriented executives who came from the business. With top leadership exhibiting what I and many others perceive to be not only a lack of an ability, but a lack of a true desire to make change occur - the firm will unfortunately “stay the course” towards solely driving for results while creating a cut-throat self-promotion and “survival of the fittest” culture. This culture will continue to drive turn-over which further exacerbates the loss in the organizational knowledge-base, hence opening the door for more client-based errors and execution as the Client Relationship Associates suffer on the front lines. Furthermore, experienced professionals will leave at a record pace to find more welcoming and progressive organizations where they may flourish and grow.