Honest and short review. Everything you need to know that’s important - Client Relationship Associate Vanguard Employee Review

2.0
17 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Great place to get your licenses and bounce. Good benefits. Great place to get introduced to the industry. You also make great friends(best part)

Cons

- first off, it’s a huge CALL CENTER -If you get a licensing bonus, you have to stay for a year from the pay date of your last bonus in order to keep it. -Metrics HEAVY -Hourly -Close to impossible to move up -Horrible corporate culture. Internally the company is a mess. You’re a number. Imagine every corporate culture meme you can find on instagram, well that’s vanguard. -85% of this job is helping old people navigate the website. -You hardly use your licenses. -if you show exceptional work, the company will expect that from you. -They feed you in order to keep you motivated. Corporate pizza party!!! I cannot express how much freaking pizza I’ve had. -Quite honestly it ends up feeling like a zoo. If you want to work a call center and help old people work a website all just for them to get pissed off at you, then this job is for you. -average paycheck is $1,500 biweekly. (Just as a reference)

Explore other reviews about Vanguard

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance and pto.

Cons

Some people lack drive and are happy to remain stagnant.

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

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