Pros
Great pay and benefits are provided by Verizon. I can't speak for the whole company, but in the call center the pay is probably the best I have ever seen.
Cons
Unfortunately, the pay and benefits while great do not make Verizon a good place to work. They do not promote an environment that allows for people to be able to think for themselves. Verizon requires that you handle each call like a robot. Sales is all that matters, not a customers actual needs. In fact, in many cases I felt like we were encouraged to harass customers and force them into products and services that they didn't really want. Some of the methods used to sell products do not seem ethical to me. Customers thought they were calling into customer service but were actually getting sales. Our job was to pretend we care but only so long as we could get the customer to spend more money. It is really ashame as the products and services are the best in the industry, but the company is heartless and is only thinking about their bottom line. Representatives are constantly being let go for not forcing enough customers to buy unwanted products and services. Reps are not properly trained to handle all customer service issues, but then again that doesn't really matter in this job as the customers only matter if they add new services and spend more money. We were not supposed to care about their overall satisfaction.