Cut commissions and making negative changes - Inside Sales Representative Verizon Employee Review

2.0
19 Jul 2021
Recommend
CEO approval
Business outlook

Pros

It’s a job. That’s about it anymore. Can’t say too many positives. It’s nice that it’s a small office type setting so you really get to know your coworkers. Very diverse employee population. You get a 50 percent discount on service!

Cons

I left Verizon after 2 years. They came up with a new commission structure that essentially cut all of our pay in half. Now instead of it being individual commission goals it is all team based. But not just based off of your one store you work in but now your store and it’s “partner store”. So if the other store does bad and your store does great then they judge you based off of both stores sales. My commission checks went from being around $1,200 and up to about $400 a month. High stressful job with unpredictable hours. Don’t expect a lunch break because that isn’t going to happen. You get to do a “working lunch” everyday. That’s where you basically get to run to the back and take a bite of food while grabbing your phone cases you have to show to customers. They did a huge amount of lay offs when they got their new CEO. I didn’t lose my job but a lot of people did. They no longer have one store manager per store but now it’s one store manager per 2 stores (hence getting judged off of the sales of another store in your area). It wasn’t too bad when I started but they make change after change that just lowers the pay more and more.

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Verizon Response
4y
We appreciate you sharing your feedback on the commission structure. Verizon truly cares about all employees and we want you to know that your voice is heard. We are always looking for ways to improve our employee experience, so we thank you again for your insights.

Explore other reviews about Verizon

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Cons

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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