Good Pay& Benefits/ Horrible work life balance. - Customer Service Representative Verizon Employee Review

3.0
2 Sept 2021
Recommend
CEO approval
Business outlook

Pros

The pay and benefits are amazing with the company. I have been employed here 3+years currently. They have ways where you can slide your shifts if you need to kind of accomodate your needs.

Cons

There is absolutely no work life balance here. I worked a year straight every weekend and every holiday. Also they make it hard to change your schedule if you need to really change it for good. You are going to have mandatory shift bids every six months or so and if you cant adhere to it then you are good as gone. You are going to have to sell assurion horrible insurance or be written up!

Explore other reviews about Verizon

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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