Low moral in retail and low compensation. Hard to make money - Solutions Manager Verizon Employee Review

Nearly impossible now to make the money we used to, communication in different channels is terrible different answers from customer service across channels into retail. Some days you will spend hours trying to fix a mistake made by a different channel get hungover up on and told to fix it yourself but when you go to your upper management they tell you to call and try to fix it with a different channel. You deal with a lot of pretty much mental abuse from customers every day. Absolutely no staff and some days you don’t get breaks running with 1 manager and 2 reps with over hour wait times. The solutions manager role has changed to being pretty much a rep and a manager at the same time so you have zero down time to do what you need. Compensation keeps getting worse. the Moral of the the retail channel is very low since after Covid. overall high stress job do not recommend unless you want to live out of Retail as soon as possible and work hard to get to a different channel. Your commission check can drop a few hundred dollars with just one bad survey and that survey could have nothing to do with you or anyone in your store could be a rating based on calling on Verizon’s prices or the previous location they were at.