Horrid - Coordinator - Customer Service Verizon Employee Review

1.0
20 Aug 2010
Recommend
CEO approval
Business outlook

Pros

The only reason anyone works in the Customer Service Organization at VZW is because they need a paycheck. Besides that the benefits are good I guess. Nothing special about them except they start from day one.

Cons

No support from management. Horrible schedules. No chance for promotion outside the customer service organization regardless how far you are willing to move. Unprofessional employees. Annual pay raises suck you are lucky if you get 3.5%. I have been with the company for almost 9 years and not once have they given a cost of living pay increase. They give you performance agreements that 95% of the department finds unattainable.

Explore other reviews about Verizon

5.0
26 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits were pretty solid for the role

Cons

Pay was team based and not good

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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