Pros
Very good money if you're a hustler. Some years I was close to making 6 figures!! Lazy need not apply. Career ops are outstanding. I went from part time sales to full times sales to senior sales rep to assistant manager and then small business sales rep. Its there if you make it work for you by being success and career driven. I also enjoyed the recognition and awards that were given to me by my peers, management all the way up to the South Area President for overachieving my sales goals. I attended Winner's Circle events, President's Cabinet events and spoke at store meetings about my success paths. Insurance is great, 401k match is great and all other kinds of perks. I loved that I was on the cusp of new technology and had various opportunities to further my career with VZW.
Cons
Most important CON that needs to be handled in my opinion is the customers view of or level of respect that the day to day customers deny the sales reps. Make it more well known that this is not a 16 year olds first job. People who work here are either educated with some kind of college degree or are military vets. Customers think and act like we are minimum wage employees making mall employee wages. You would not believe the comments that customers make to you assuming that you are some lowly degenerate who must have made a bad decision in life somewhere to work here. When I tell them what I make they immediately say I am lying or their jaw drops in awe and all of the sudden a level of respect is earned. The other gripe is the work/life balance. They say that there is one but when you work a range of various shifts in a week. 9am-6pm, 10am-7pm, 11am-8pm and the closing shift which is noon until 9pm but it really means untill every customer leaves the store. Normally you work 5-7 days until you get a random day off or two sometime in the middle of the week but there will be times where you have to work 10+ days straight before a day off because of others being on vacation. The worst is working nights, weekends and holidays which unfortunately are the busiest times and therefore the most profitable hours to work. Your friends will call you to go to the beach or lake for holiday festivities but you have to stay and work. They have weekly Friday mandatory meetings starting at 7:30am to 9am iand you have to be in full work attire regardless of when your shift starts that day. When the meetings over, employees go back home and then come back around noon to then work after 9pm.