Do you have a life? Do you want one? Might want to try a different company. - Customer Sales Lead Victoria's Secret Employee Review

2.0
20 Jun 2008
Recommend
CEO approval
Business outlook

Pros

The discounts on merchandise aren't bad (20-30 percent depending on your seniority). If you love to work and you don't have much of a home life (or your home life is especially unpleasant and you're trying to escape), this might be the job for you. Girls who are willing to work extremely long hours and have completely open availability do have opportunities to move up in the company, but CSL is about as high as most will be able to rise.

Cons

Not much consideration of their employees, combined with an extremely high turnover rate. "On call" shifts are scheduled back to back with normal ones, meaning employees often end up working an 8-4 shift followed immediately by a 4:00-8:00 shift with a break just long enough to sign out and back in between (the signing out means they aren't required to pay overtime) Breaks are short and they're often "forgotten" or ignored anyway. Hours are based on how many Angel Card (credit cards) an employee can sell in a shift. Employees are instructed to do "anything it takes" to get customers to sign up for one. Employees who have difficulty with this or who fail to meet their goal for the day are disciplined and punished. The high turnover rate means management feels that every employee is easily replaceable, and makes sure they know this. It isn't uncommon for management to dress down employees for their speed, efficiency, outfit choices or anything else over the headset, so that all the others can hear it.

Explore other reviews about Victoria's Secret

5.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, discounts, structure and culture

Cons

Mall hours can be tough

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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