So bad its painful to watch. - Anonymous employee VoxSmart Employee Review

1.0
31 Dec 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The usual sort of stuff. Bit of work from home, laptop, hoodie etc. Fintech exposure if you like that sort of thing.

Cons

Once a contender in their field, VoxSmart have been dumping their own credibility relentlessly for a few years now. Massive overselling, an inability to focus, too much free money from VCs has led to a C Suite with massively inflated egos and little to no grip on reality. Best you can hope for here is to get some exposure to fintech. Some quite cool AI tech (acquired), but most people are just fire- fighting day to day chaos, or being laid off in increasingly desperate acts of self-preservation by flailing management. Customer success wouldn’t know a customer if they saw one. In short - embarrassing.

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VoxSmart Response
1y
Thank you for taking the time to share your feedback. We appreciate all perspectives, even when they are critical, as they help us understand areas where we can improve. We recognise that this review is from two years ago and we want to highlight the significant steps we’ve taken since then to address many of the concerns raised. In the past two years, we have worked to refine our leadership approach, improve focus across departments, and rebuild our organisational culture. We’ve made meaningful changes in our strategy and communications to ensure greater alignment and focus. We’ve also implemented new ways of working, introduced clearer processes, and improved collaboration across teams. These efforts have helped foster a more stable and supportive environment for our employees. We remain dedicated to ensuring that VoxSmart fully supports our employees, delivers exceptional service to our customers, and fosters a working environment that empowers employee success. Thank you again for your feedback, and we wish you all the best in your future endeavours.

Explore other reviews about VoxSmart

1.0
4 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some good people with good intent

Cons

Heroics are celebrated, unrealistic expectations - lots of churn of staff/redundancies

2
1.0
16 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At first, it was a great place to work—good salary, nice team, startup vibe, etc.

Cons

Everything started to go wrong when they removed some key people from management and hired others with corporate mindset. That was the beginning of the end.

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