Lied about position - Customer Service Representative Walgreens Employee Review

1.0
22 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Work from home, they send the equipment

Cons

I can only speak for me and my experience. The training was terrible. Everyone I started with had issues that could not be resolved and by the time nesting (training) was over a lot of the people that started with me had quit!! Trainers do not communicate. You are told different rules so don't even listen to what is told to you during orientation. But what really upset me is when they posted the ad and interview you they tell you that you will be calling pharmacy customers to answer questions, let them know about change in price or insurance or returning calls. Turns out, they wanted us to enroll them in a new program so we had to call people all day while they yelled at us or hung up the phone...it gets worse...they tell you that you aren't selling anything but you meet a quota!! It's so nerve wrecking. Just post an ad saying the position is much like a telemarketing job. You have to push the enrollment at least 3 times even after they clearly say no! Next you get cursed out or hung up on. The customers are mostly old people...I feel so bad for bothering them....especially since I don't have a salesperson bone in my body. They should have told the truth. We would have group calls and others would complain about the system not working or customers calling and complaining about enrollment and management would act as if they didn't care...little to no response and one manager even suggested we be slight dishonest. I love Walgreens and am very disappointed

Explore other reviews about Walgreens

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Was always able to work with my on my schedule and was always a reliable workplace little surprises

Cons

My area had a lot of scary stuff happen and a lot of time I was at the front all alone just left me feeling unsafe at times as a teen.

3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Cons

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

See reviews by: Helpful|Rating|Date|All