Fine but not great - Customer Service Supervisor Wawa Employee Review

2.0
25 Aug 2023
Recommend
CEO approval
Business outlook

Pros

the benefits are nicer than most companies in retail industry

Cons

the benefits however do not outweigh the low take home when compared to duties required. Still have nightmares about this job 3 years after leaving, the ptsd is real. No work life balance if you attempt to move up within the company as you'll be added to a group text with managers that will be active 24/7. The amount of times I was scheduled off at 10pm and back in at 6am only to have a barrage of texts at 3-4am because of non-emergencies (product outages, call outs) was too hard the count. Management call outs must be covered 100%, so if you're working nights you're stuck doing a 16 hour shift.

Explore other reviews about Wawa

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very great environment and food

Cons

I have no cons for Wawa

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic health and customer service standards If you have a good management team, everything goes smoothly and even when it doesn't they help you handle it If you negotiate pay before being officially hired, they are willing to negotiate Opportunity for growth Affordable benefits that are actually good

Cons

A LOT is expected from you, and if you don't negotiate for higher pay before being hired, or at the time of promotion, it can feel like you're being underpaid for sure. Just because you are on the same level as someone else, doesn't necessarily mean you will receive the same pay rate

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