Rapid Growth & Tons of Opportunity - Anonymous employee Waystar Employee Review

5.0
10 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Waystar is a unique place where you can really grow professionally and personally in a very exciting and dynamic market. IMO, no company in Louisville is positioned the way Waystar is in their respective market that promotes from within like Waystar does. Through merging two of the best businesses in Revenue Cycle, Waystar quickly became a powerhouse with the best product offering in the space. Very rapid growth and lots of opportunities for upward mobility within the company. Awesome building conveniently located with great amenities. Pay, benefits, and incentives are competitive.

Cons

Growing pains that are expected when merging two businesses the size of Navicure and Zirmed. Lots of inertia with the merging of all departments and processes, but that's expected with Mergers. There's no indication that the growth is going to stop anytime soon, so it's really important to have the right processes and infrastructure in place as new companies are acquired, and I'm not sure those processes are in place across the board right now.

avatar
Waystar Response
7y
Thank you for sharing your insights. We are glad (and proud) to have team members share the great things Waystar is doing, but how we can improve from your point of view. We appreciate your feedback and your points a look forward to growing in the market and continuing our mission of simplifying and unifying the healthcare revenue cycle, so our clients and partners can focus on their goals, patients and communities. Thanks for everything that you do! Susan Staples, SVP of People Operations

Explore other reviews about Waystar

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

1
avatar
Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
See reviews by: Helpful|Rating|Date|All