Company geared towards employees, product potential - Senior Client Success Manager Waystar Employee Review

4.0
10 May 2022
Recommend
CEO approval
Business outlook

Pros

This company is run with their team members in mind - there is a definite work/life balance culture here. The attitude is positive, and their response to the pandemic was great. We work from home if we chose to, we focus on collaborating with our teams however we can, and foster an environment of trust across our team and our leadership.

Cons

There could be better cross-team-cross-org communication about products, and better attention paid to scaling those products to meet client needs. We're also not focused on hiring on the teams where it matters, so working hours can be jam-packed and chaotic.

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Waystar Response
3y
Thank you for your feedback. We are glad to hear that you have enjoyed our company culture. We are always looking for ways to improve our communications and better make our process as efficient and effective as possible. At Waystar, we encourage team members to provide feedback and encourage you to reach out to your leader with suggestions.

Explore other reviews about Waystar

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

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Waystar Response
19h
Thank you for sharing your experience with Waystar. We appreciate your perspective and are glad you built strong connections with your colleagues and valued our flexible time-off program. We focus on creating a supportive culture with great people, and we are pleased to see that reflected in your experience.
4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

1
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Waystar Response
4w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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