A special group of people - Customer Support Associate Wise Employee Review

5.0
30 May 2016
Recommend
CEO approval
Business outlook

Pros

- Character is placed at a higher priority than experience. People with a positive attitude and a genuine desire to contribute to something greater than themselves are hired over others that perhaps have more experience or skill but aren't interested in team, helping customers or learning new things. - Because only trustworthy people are brought on board, employees are afforded lots of freedom and autonomy over their schedules and work places. - Lovely, bright offices with lots of happy, kind people - Lots of internal hiring and chances to move to different teams. In many cases, it's better for the company to teach a seasoned TransferWise employee a new skill than to teach a new hire with lots of skill everything that is TransferWise (not an easy or short task). - There isn't really a management hierarchy, but TransferWise 'team leads' are the best 'managers' a person could ask for - always trusting, helpful, flexible and fair. They want what's best for you.

Cons

- Intense. Lots and lots to learn and very challenging work. Can be overwhelming and/or exhausting. - Could be considered a 'Pro', but lots of shift work. Often times it's necessary to work evenings/nights/weekends or early in the morning. This being said, it's usually possible to mold your schedule around your preferences.

Explore other reviews about Wise

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

flexible review pay lots of feedback

Cons

repetitive long hours can be frustrating no sponsorship for visa

avatar
Wise Response
1mo
Thank you for taking the time to write a review. We’re pleased to hear that you appreciate the flexibility, benefits and culture. We hope you continue enjoying your experience at Wise.
3.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Mission-Driven Work: Wise’s mission of "money without borders" aligned perfectly with my personal values. I was genuinely excited to go to work every day, tackle challenges, and track our progress toward that goal. Exceptional Peer Group: The hiring bar is high; you’ll work with smart, diverse, and genuinely interesting people from all backgrounds. Cutting-Edge Product: Working on the Wise Platform is a great technical experience. As an Implementation Manager, you get excellent visibility and access to the Product and Engineering teams. Top-Tier Documentation: Internal enablement and documentation are highly organized, making it easy to self-serve and find answers quickly.

Cons

Lack of Transparency in Management: I received no negative feedback during my probation period, only to be placed on a PIP two weeks after it ended. The feedback loop is non-existent; instead of real-time coaching, minor oversights are "saved up" to justify disciplinary action. Poor Feedback Quality: The PIP I received felt AI-generated, filled with corporate jargon and lacking substantive examples of performance failure. It felt like a formality rather than a genuine attempt at development. Toxic Management Culture: There is a palpable sense of micromanagement and "back-stabbing" within certain leadership circles. The environment shifted from collaborative to manipulative, with a noticeable lack of directness and honesty. Growth Hurdles: The Sales team appears to be struggling to close deals, which impacts the overall momentum of the department.

8
avatar
Wise Response
1mo
Thank you for taking the time to write a review. You raised a number of concerns and I hope you were able to discuss these before you left. If you’d be comfortable to share more details, we’d really appreciate it. Please drop us an email at employerbrand@wise.com.
See reviews by: Helpful|Rating|Date|All