Great culture and flexibility but management issues persist - Anonymous employee Xero Employee Review

3.0
6 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people and work culture Flexible working conditions Flat hierarchy means you can test new ideas Pay is decent and good benefits Leadership are open to feedback Not alot of politics internally Culture is open to moving around internally

Cons

Middle management is questionable, people who have been around a long time but minimal external tech experience. Every manager I've had has been sub-par. Not clear feedback loop for management. Lack of career progression. No clear role progression, no promotion process. Lots of change recently leading to random layoffs recently and team working way overtime to get things done. People are extended beyond their capacity. No clear who does what between teams. Teams get protective of what they own leading to unclear handoffs and lots of duplication. Company that is in its teenage phase struggling to be a big tech company with talent who is not open to the vision. No onboarding internally, expectation is to jump in and get on with it.

Explore other reviews about Xero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

3.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

The team is super smart and everyone knows their stuff well. If you see an opportunity, you can take it and do it. Flat structure, less authority means you can experiment and do as much as you want.

Cons

There's not much of an onboarding, so you have to figure things out. It can feel very sink or swim. Also, you have to work across many different time zones as well, because the team is global. Also, people have very short fuses if you don't pick things up quickly or not as smart as them.

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