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      Xero

      Engaged employer

      Xero reviews

      Awesome culture and people - Anonymous employee Xero Employee Review

      4.0
      10 Aug 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Culture: Xero has excellent work life balance and it is perfect if you have family and kids. Everyone in office makes sure you feel welcome and it is like a big family where everyone cares for each other. I love the fact that the work office is never short of fun and laughter. Work: You will have the chances to rotate between teams, working on different areas of the product and the platform. There are many interesting problems for you to solve. Excellent support in training, learning and professional development with budget and free access to training materials and courses. Benefit: I would say Xero has good benefits: be-well fund ($300 / year), transit support, 5% contribution to 401K, RSUs (vest over 3 years), flexible working from home schedule, happy hour every Friday, fun activities (Yoga, baseball games).

      Cons

      Need to have improved career path: goals, expectations, and KPIs at every level in every department at every level to make employee be very well-aware of where they are and how to get where they want to be. It is not very clear at the momment. The speed of execution: At times, the progress at work seems to be stalled because of change in priority and shift in focus. It's understandable since Xero deals with numbers and money, so you can't make it too "innovative" but at least the process to improve our product and serve the customer better can be improved.

      avatar
      Xero Response
      8y
      Thank you for taking the time to share your experience working with Xero. As we continue to grow, we strive to create a workspace and culture that enables employees to do the best work of their lives, including great benefits and opportunity for growth. We agree we need to do more to set up transparent career paths, goals and expectations. Yes! With our speed of growth, we are trying to catch up on providing more tools and programs for all employees to learn, grow, and thrive. We also agree on the need to continue improving our laser focus on the customer. We wish you were still with us to help us do that, and we do appreciate your feedback! -Julie

      Explore other reviews about Xero

      5.0
      24 Apr 2026
      Partner consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and solid benefits

      Cons

      Could be a bit chaotic at times

      1
      1.0
      30 Jun 2026
      Marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Xero has a great product and a lot of very passionate employees who work very hard for their customers.

      Cons

      The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

      3
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