Good environment. A few disgruntled employees. - Accounting Support Specialist Xero Employee Review

4.0
9 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Great culture and perks. Catered meals twice a week, 3 weeks vacation, 401k and RSU options. Overall a great place to work with really awesome people. Very transparent leadership who are open to feedback and new ideas. Opportunities to grow laterally in other parts of the business.

Cons

This is specific to Customer Experience. Not much opportunity for growth within. Upper management sits on the other side of the planet and this causes confusion over how things are managed in the US. This causes issues for some employees and they share and spread this among others, makes for a bad environment that many have chosen to walk away from. Never experienced any cons in regards to other parts of the company.

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Xero Response
8y
Thanks for your feedback and it’s always good to hear about our the great culture, people, opportunities for growth, and perks at Xero. But it’s really important to us that all Xeros, no matter what part of the business they are in, feel valued, can do their best work, and grow their careers. We also work hard to create an open and transparent environment where there’s two way communication and people let us know about any concerns or issues. Please reach out to the PX team if you’d like to chat about this further. Or if you would prefer to provide additional details anonymously please do so via our internal tool, Officevibe, as this will give us the information we need to directly address your concerns. -Julie

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CEO approval
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Pros

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Cons

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Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

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