Good atmosphere, low pay and lacking some direction - Anonymous employee Xero Employee Review

3.0
27 Apr 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This is probably the most exciting company to work for if you want to be in the accounting or financial industry. Casual work environment and lots of cool stuff. However, it's a company that is certainly having issues growing here in the United States. It seems that the company is still incredibly focused on providing direction from New Zealand, which makes things a little difficult in the U.S. Almost all of the major players in the company are from New Zealand and Australia and it seems as if the U.S. is not a priority. Even the expense reports have to get approved in New Zealand! However, the company culture is very inviting and everyone is friendly. The average age of the employees here is probably in the late 20s, so be careful if you're out of that age range. The company is still creating and trying to define roles, which means some people may have tons to do, while others are not that busy. There were times when I was so bored I had to ask for more work to keep busy. If you're hired in other parts of the country, chances are you will get a company Mini-Cooper to drive. This only seems fair as the pay is much lower than similar jobs in this and other industries so it's a nice perk.

Cons

Lower pay than similar positions with other companies. Lacking directions

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Xero Response
8y
Thank you for taking the time to share your experience working with Xero! Glad to hear it’s been overall a positive one. We agree that the NZ, AU, UK and US markets are different. When we try best practices that have worked in other regions, some work, some don't. This cycle of learning can be frustrating, especially when things don't work or we haven't given them time to work. Sometimes we move so quickly that we don't give an idea enough time to work well. Great feedback! -Julie (Director of People Operations)

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Great culture and solid benefits

Cons

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Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

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