Could be great, but far more frustrations than opportunities - Anonymous employee Xero Employee Review

2.0
18 Sept 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- The people you work with day to day are great, the #1 reason that I do enjoy my job is my colleagues. - Standard tech company perks: snacks and drinks, pool table, one catered breakfast and one catered lunch a week. - Nice office location in Denver: walking distance to Union Station, easy to get to from I-25.

Cons

- Advancement opportunities don’t go to in region team members. Often people are brought over from NZ and AU to take senior management roles, and often they weren’t in senior management roles before. - Additionally, there is often no career plan or opportunity for career progression for many roles. - Lots of politics, hard to cut through and get work done when people in the US care more about their appearance and global teams care more controlling their spheres of influence and proving they’re needed. - Recently downsized and lost a lot of staff that support the sales team but we continue to grow the sales team. Very hard to keep up with expectations when more people are asking you for help but you aren’t getting more help yourself. - Seems like there is a culture that prohibits people from asking for help; lots of people pretending to know what to do but don’t want to ask for help even though people are willing to help out.

Explore other reviews about Xero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

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