Old school corporate America behind a fancy "progressive" curtain - Sales Representative Xero Employee Review

2.0
29 Jun 2021
Recommend
CEO approval
Business outlook

Pros

The teammates I have met.

Cons

Employees are put in bad situations and forced to make career decisions within matters of days, their pay and compensation changes constantly,, their sales reps are not set up for success and are unprepared when something does change. They make decisions very quickly and give little time for employees to give feedback or take in what the change means for them. Employees are scared to give feedback and in anonymous platforms when feedback is submitted it is only met with "come talk to me." Sales leaders are not very transparent. Their technology stack is severely lacking to be a successful sales rep. They are severely understaffed in their operations department making it hard to get any type of reporting, including when it comes to metrics which you are comped on. It is a huge company that feels like they are using their US sales org to test out different approaches to see what sticks. As an employee, you get all the consequences. Nothing stays constant, not even the role you may have accepted or started out with. Change management techniques are poorly executed. Finally, there is almost no opportunity for career growth. Sales managers are very poor at training and career development , and often make assumptions and put you into roles due to short headcount, not what you actually want to be doing.

Explore other reviews about Xero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

1
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